Workstations
Setting up workstations, user accounts and access rights – to suit the way you work.
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Setting up IT systems and solving technical problems
We help small and medium-sized businesses set up their IT, narrow down problems and develop existing systems sensibly – on site in Esslingen and Stuttgart, and remotely for suitable tasks.
Who it is for
No IT department of your own
Not every business needs its own IT department. Even so, workstations need to be operational, access has to be set up and technical problems have to be solved.
We help with individual tasks, prepare installations and define the scope of work in advance. Which support makes sense depends on your infrastructure and the task at hand.
- Setting up new workstations and devices
- Troubleshooting specific problems
- Planning before you invest
Services at a glance
What we set up
We take existing devices, the premises and the intended use into account – resulting in a solution that fits your business and can be extended.
Network and Wi-Fi
Planning and installing networks and Wi-Fi, including firewall and VPN configuration for accessing company systems on the go.
Server and cloud
Local server, cloud or private cloud: together we clarify which solution fits your requirements before we recommend an implementation.
Backups and data recovery
We plan and set up backup solutions and clarify which data is backed up and how data can be restored when needed.
Email and Microsoft 365
Set-up and troubleshooting for mailboxes, domains and Microsoft 365 environments.
Troubleshooting
When something does not work, we narrow down the cause and discuss the next steps before any major work begins.
Our approach
Our process
A sensible IT solution starts with understanding your actual requirements.
- 01
Analysis
We discuss your existing infrastructure, your challenges and your goals.
- 02
Planning
We agree on technical steps and the scope of implementation.
- 03
Set-up
We implement the agreed solutions and test that they work.
- 04
Handover
We explain the solution we set up: which accounts, settings and next steps matter.
Working together
On site and remote
Many tasks can be solved remotely; others require an inspection or installation on site. We agree on format and timing to suit the task.
On sitein Esslingen, Stuttgart and the surrounding area
Remote accessfor suitable tasks, also further afield
Clear scopeagreed before we start
No hostingyour website stays with your provider
Medical practices and skilled trades
Typical tasks
In medical and therapy practices, it is often about reliable workstations at reception and in treatment rooms, separate guest Wi-Fi, backups and working email. Specialist software and healthcare-specific systems are usually looked after by specialised providers; we take care of the network and the workstations around them.
Businesses in the skilled trades mainly need access on the go: email and calendar on the phone, shared storage for quotes and photos, a secure connection to the office and a backup that works even when nobody thinks about it.
- Workstations and network at reception and in the office
- Guest Wi-Fi separate from the practice or company network
- Email, calendar and file storage on the go
- Backups with tested restores
Good to know
Questions
Which businesses is the IT service for?
Mainly for small and medium-sized businesses without their own IT department – for a single technical task as well as for planning a new infrastructure.
Does HKN help with new workstations?
Yes. We set up workstations and handle the related network and Wi-Fi tasks. We agree in advance which devices are included.
Is remote support possible, or does someone come on site?
Many tasks can be handled remotely; others require an on-site check. We decide which approach is suitable based on the specific issue.
Does HKN help with backups?
Yes. We plan and set up backups and discuss how data would be restored if needed. The scope depends on your infrastructure.
Does HKN offer hosting?
No, hosting is not one of our services. As an official IONOS Agency Partner, we help with suitable technical matters relating to IONOS within the agreed scope.
Another question? Write to us
Good to know
Questions?
Contact
Let’s sort out your IT issue
Briefly describe what is not working or what you would like to set up. We assess what is needed and discuss the next steps with you.
Discuss your IT needs